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Returns Policy

While we hope that you will love every purchase, if you are not completely satisfied with your purchase we will happily offer you a full refund. You are entitled to make a return within 14 calendar days of receipt.(International orders outside the EU 7 calendar days)

READ THE POINTS BELOW CAREFULLY REGARDING ALL RETURNS:

Clothing:
• The item must be in a perfect, resalable condition with all labels, authenticity cards and 'return security' tags attached.

Footwear:
• Must be tried on carpeted surfaces. Use our shipping box when returning as to not damage the product box. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected.

Non-returnable:
• White Stone cannot accept returns on - underwear and socks for hygiene reasons.

Additional:
• The item(s) are your responsibility until returned and signed for by White Stone. We strongly recommend that you send your return by a recorded and insured service. The cost of the return is your responsibility.
• Please keep a record of proof of postage with the tracking number.

Refunds: will be processed via the original method of payment within 7 days of White Stone receiving and accepting the return.

Return costs: The cost of returning items to White Stone is the responsibility of you the purchaser. For UK returns you can use our DPD return service for a nominal fee, details will be enclosed with your order.

Faulty Item: please contact White Stone immediately. We may request photographs of the fault before the item is returned to us for assessment, so it is a good idea to contact us before returning your item. When a fault is confirmed by White Stone and the manufacturer we will repair, exchange or refund as appropriate.

Full return conditions can be found in our Terms and Conditions statement.


Return address is -

Returns
White Stone
Unit 1, Wellington House
Cold Bath Road
Harrogate
North Yorkshire
HG2 0NA

Any queries please call our Harrogate store on +44 (0)1423 85 85 84

Or email info@white-stone.co.uk.