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Returns

While we hope that you will love every purchase, if you are not completely satisfied with your purchase, we will happily offer you a full refund. You are entitled to a refund if you return your item(s) to White Stone within 14 calendar days of receipt. Your item(s) must be in a perfect, resalable condition with all labels and tags attached.


Christmas Returns

Over the Christmas period we have extended our returns policy. Any goods ordered from Monday 23rd November will be eligible for an online account credit only if they are returned before the Wednesday 6th January 2021.

Refunds are still available if item(s) are returned within 14 calendar days of delivery to your chosen address.


DPD Return Service for United Kingdom Mainland

We offer a return service label from DPD which will be enclosed in your parcel.
If you opt to use this service, £5 will be deducted from your refund.
Package up your return and make sure it is fully secure.
Securely attach the label to your parcel, ensuring any other delivery labels are removed or covered on the packaging.
Take your parcel to your local DPD Pickup store.

Alternatively, you can return it via your own courier or the Royal Mail to the address below.

For International

Peel the label from the returns form and stick it on the outside of your parcel.
Package up your return and make sure it is fully secure.
Take the item/s to your local Post Office our Courier. Make sure you advise to the Courier this is a return and International Duties are paid. The return cost is your responsibility. We strongly recommend using a traceable and insured service.
Retain your postage receipt until your refund has been completed

Return address is -

CUSTOMER RETURN (INTERNATIONAL DUTIES PAID)
White Stone
5A, Saltergate Business Park
Harrogate,
North Yorkshire,
HG3 2BX

 


READ THE POINTS BELOW CAREFULLY REGARDING ALL RETURNS:

Clothing:

• The item must be in a perfect, resalable condition with all labels, authenticity cards and 'return security' tags attached.

Footwear:

• Must be tried on carpeted surfaces. Use our shipping box when returning as to not damage the product box. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected.

Non-returnable:

• White Stone cannot accept returns on - underwear and socks for hygiene reasons.

Additional:

• The item(s) are your responsibility until returned and signed for by White Stone. We strongly recommend that you send your return by a recorded and insured service. The cost of the return is your responsibility.

• Please keep a record of proof of postage with the tracking number.

Refunds:

Will be processed via the original method of payment within 7 days of White Stone receiving and accepting the return.

Return costs:

The cost of returning items to White Stone is the responsibility of you the purchaser. For UK returns you can use our DPD return service for a nominal fee, details will be enclosed with your order.

Faulty Item:

Please contact White Stone immediately. We may request photographs of the fault before the item is returned to us for assessment, so it is a good idea to contact us before returning your item. When a fault is confirmed by White Stone and the manufacturer we will repair, exchange or refund as appropriate.

 

Full return conditions can be found in our Terms and Conditions statement.

Any queries please email info@white-stone.co.uk